Terms and Conditions

1. Rates and taxes

All rates shown on this website are in United States dollars and are displayed inclusive of the 10% Panama Hospitality Tax (ITBMS). No additional taxes are applied at checkout.

Rates vary by season and by accommodation. The rate that applies to your stay is the one shown when you complete your booking.

2. What is included

Every stay includes breakfast, the round-trip boat transfer between Bocas del Toro airport and the resort, and the use of kayaks, paddle boards and snorkel gear.

Lunch, dinner, drinks, tours and any other food or services are additional and are charged separately.

3. Booking and payment

Direct bookings are made through our booking engine, operated by Lodgify. Payment is processed securely through PayPal at the time of booking. Your card and payment details are handled by Lodgify and PayPal and are never stored by us.

Your booking is confirmed once payment has been processed and you have received a confirmation by email.

4. Cancellation

Direct bookings: cancellations made 14 or more days before arrival receive a full refund. Cancellations made within 14 days of arrival are non-refundable.

To cancel, write to info@sixpillarsresort.com. The date we receive your written cancellation is the date that counts.

Bookings made through other platforms are subject to the cancellation policy set by that platform at the time of booking.

5. Additional charges

Additional charges may apply for damage to the property or its furnishings, excessive cleaning beyond normal use, late check-out without prior arrangement, and any food, drinks or services consumed and not settled at check-out.

They are charged at check-out.

6. Check-in and check-out

Check-in is from 3:00 PM. Check-out is by 11:00 AM.

Early check-in and late check-out are subject to availability and must be requested in advance.

The minimum stay is one night.

7. Occupancy, children and pets

Each accommodation has a maximum number of guests, shown on its page. That maximum may not be exceeded.

Children of all ages are welcome and stay free of charge. Children count toward the maximum occupancy of each accommodation.

The resort is built over the water and has an outdoor pool. Children must be supervised by an adult at all times.

Pets are not allowed.

8. Getting to the resort

Six Pillars Resort is on Isla Bastimentos and is reached by boat only. All arrivals are coordinated by our team from Bocas Town, and transfer details are confirmed when you book.

The round-trip transfer from Bocas del Toro airport is included. Please send us your arrival details at least 24 hours in advance.

Guests arriving overland travel to Almirante and take a water taxi to Bocas Town at their own expense. From Bocas Town, our team coordinates the rest.

Boat crossings depend on weather and sea conditions. If conditions make a crossing unsafe, we will reschedule it.

9. Off-grid operation

The resort runs off-grid on solar power and rainwater. Because of this, there is no air conditioning in the accommodations; each has ceiling fans in the living and bedroom areas. We kindly ask every guest to use water and energy with care.

10. Tours and activities

Tours are not included in the room rate and are booked separately with us, by WhatsApp. They depend on weather and sea conditions and may be rescheduled or canceled for safety reasons.

Activities on and around the water, including swimming, snorkeling, kayaking and paddle boarding, are undertaken at the guest's own discretion. Please follow the guidance of our team.

11. Your belongings

Each accommodation has an in-room safe. The resort is not responsible for the loss of valuables that are not kept in it.

12. Conduct

We ask guests to respect the property, the staff, other guests and the surrounding environment, including the wildlife. The resort may end a stay without refund in cases of serious damage, danger to others, or conduct that seriously disrupts other guests.

13. The website

We make every effort to keep the information on this website accurate and up to date. Photographs show the resort and its surroundings and are representative; the wildlife described, including dolphins and monkeys, is wild, and sightings are never guaranteed.

14. Governing law

These terms are governed by the laws of the Republic of Panama.

15. Changes to these terms

We may update these terms. The version that applies to your booking is the one published on this website on the date you booked.